How to improve your existing website feedback process?

How to improve your existing website feedback process?

A clogged inbox, endless calls and messy spreadsheets are all signs of a faulty website feedback process. It’s time to change your workflow, both for you and your customers.

What does a traditional website feedback process look like?

So you’ve built an amazing website for your client. But your client found problems!

Source: BugHerd

“That link is wrong. It should have gone here, not here.

Oh, and this title has to be bold and the application form doesn’t work.”

Soon you are inundated with vague emails.

Now you have to spend hours pestering your customer with questions like what browser is he using, what operating system is he on, and what page did he even view?

This story only scratches the surface of agency-client feedback for any website project. It’s amazing to think how many emails appear before and after this point.

How do you know if your feedback system is broken?

  • Your team and clients become frustrated with themselves and each other
  • Project costs are skyrocketing
  • Everything takes longer than expected and deadlines are missed
  • Your client is having second thoughts about hiring your team for the job.

If this sounds familiar, it might be time to invest in a website feedback tool.

How to improve your existing website feedback process?
Source: BugHerd

An effective website feedback process will not only save you a lot of time, but also result in better feedback management, greater efficiency, satisfied customers and an engaged team.

Here’s how a top London web design agency increased their profitability and impressed their clients by improving their website feedback process.

Are you also overwhelmed with managing the feedback you receive from clients? If you’re ready to test the website feedback tool, BugHerd provides a 14-day free trial. Sign up today and create a test project using the URL of any website. It’s easy to use and doesn’t require a credit card.

Case study: How improving the website feedback process opened up new feedback opportunities for KOTA, a web design agency based in London.

“Since the upgrade, project profitability has increased by 15% across the board, frustrations have been removed internally and externally. It was a game changer for our agency.”

Jonathan Bradford, Managing Director, KOTA

KOTA’s vision of bringing brands to life through immersive digital experiences serves its clients well. KOTA helps brands stay ahead in competitive markets through the use of the latest web technologies and advanced design. Whether it’s the unique high-end yet casual design for Super Yachts Monaco or the new website feedback system, KOTA’s clients love the innovation the agency brings.

Challenge

Customer feedback and reviews, especially through countless emails, became more and more challenging. Not only did this affect operational efficiency but also the overall customer experience. As one of the leading web design agencies in London, KOTA has been focused on maintaining the best possible user experience.

So KOTA’s managing director, Jonathan Bradford, started looking for a better way to manage website feedback for all projects.

The solution

‍KOTA has been upgraded to BugHerd, a website bug tracker and feedback tool. Everyone involved in website development such as designers, developers, project managers and even clients have started using BugHerd, which makes it easy for KOTA to manage internal and external reviews for website projects.

“(BugHerd) immediately increased our productivity and our customers are very impressed. It saves communication time, email, back and forth, and frustration with insane document revisions.”

The result

  • The profitability of the project increased by 15% in all segments.
  • Clients were impressed and more engaged.
  • Increased team engagement and collaboration.
How to improve your existing website feedback process?
Source: BugHerd

It makes sense that an innovative web design agency would implement an intelligent way of managing their website feedback QA processes. BugHerd has been a valued part of KOTA’s internal audit process for years. Since many website projects are visual, having a tool that allows for design feedback, content changes, and bug tracking is extremely important.

According to Jonathan, “this immediately increased our productivity and our clients are very impressed. It saves communication time, email, back and forth, and frustration with insane document revisions.”

And it’s not just user satisfaction that has increased with the upgrade. “Since the upgrade, project profitability has increased by 15% across the board, frustrations have been removed internally and externally. It was a game changer for our agency.”

Along with increasing productivity and profitability, KOTA can focus on attracting and representing more clients who appreciate their forward-thinking design aesthetic.

Are you interested in reading more such customer success stories? Click here.

Here are 5 BugHerd features that helped KOTA improve their website feedback process:

– Easy to set up

You can install BugHerd either with a Javascript snippet or via a browser extension. The decision is yours.

– Easy for your clients and your team

There is no need for your customers to have coding or technical knowledge. They can simply point and click on web page elements or record video on the screen to explain multi-step interactions for more complex feedback.

– Actionable & Clear

Your web development team will get all the information they need to debug such as browser information, OS etc. exactly where the problem occurred.

– A complete all-in-one solution

BugHerd makes it easy for your team and customers to manage and fix bugs from start to finish, without the need for other software. Feedback will be sent directly to a Kanban-style task board, so you can edit, assign, triage or set severity, making it easy to manage feedback on the website.

– Integrates with your favorite tool

If you want to integrate it with your favorite project management tool, there are handy integration options available that will fit perfectly into your workflow.

How to get started with BugHerd 14-day free trial?

BugHerd is a user-friendly website feedback tool and it’s easy to get started in 4 simple steps. It’s here No credit card required for a 14-day free trial.

How to improve your existing website feedback process?
Source: BugHerd

STEP 1

Go to bugherd.com and click Start a free trial.

STEP 2

Sign in to create your first project. You can test BugHerd on any website. It will only be visible to you.

STEP 3

And voila! You can start collecting feedback and invite others to try it out with you. It’s that simple.

Conclusion

Enabling your team and clients is the first step to a successful website project and a happy team. After all, a happy team makes a happy client. Ready to improve your website feedback process?

Take advantage of BugHerd’s 14-day free trial and create a test project to familiarize yourself with the tool. It’s easy to use and no credit card is required.

To learn how BugHerd can be integrated into your agency’s workflow, book a demo with one of our team members.



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