The Future of CX: Adjusting your client’s speed

The Future of CX: Adjusting your client’s speed

In today’s digital world, where increased customer and employee demands dictate the speed of CX, companies need to incorporate data-driven solutions into their CX strategies to gain a competitive advantage. Providing a seamless user experience is becoming increasingly important at all times as uninterrupted customer travel is key for companies to stay ahead of the competition. Customers demand fast, personalized and affordable services. In 2022, we will see an increase in investment in technology that can provide improved experiences for users.

TechForge Media holds an exclusive live webinar ‘The future of CX: Adjusting the speed of your customer‘where industry experts from EXL, Etraveli, Unum and Stanley Black & Decker will discuss key CX trends in 2022, as well as the benefits of data-driven solutions in CX strategies.

Attend this live webinar to learn how you can implement data-based solutions into your CX strategy to create a competitive advantage.


In this exclusive webinar, you will learn how to create a winning CX strategy and you will be able to hear how industry experts share their insights into future CX trends.


  • Learn how companies can deliver solutions without problems and improve the experience of their employees
  • Be ahead of CX trends that will significantly impact CX 2022 and beyond
  • Learn how businesses can create seamless travel on all channels
  • Discover how companies can move their CX from automation to forecasting


  • Shashank Verma, EXL – User Experience Manager – Digital
  • Pia Vemmelund, Etraveli – Chief Customer Officer
  • Dora Clements, Unum – Vice President for Digital Transformation
  • Orlando Gadea, Stanley Black & Decker – Global CX transformation
  • Matthew Paris (moderator), EXL – Vice President and Head of Sales Engineering

You can find out more about the event and sign up for your free venue here.

This webinar will also be available upon request after the live event.

Want to know more?

At Tech Forge, we work with leading technology vendors to produce content webinars and roundtables. Our webinars attract hundreds of viewers. Each webinar explores and deciphers the latest innovations and industry trends facing senior IT professionals around the world. We have an extensive library of on-demand webinars that you can view here.

Feel free to check out all of our upcoming events here.

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